Question 1

What do I need to get started?

Accepted Answer

A stable internet connection and a supported device such as a Smart TV, Fire TV Stick, Android box, phone, tablet or computer. We send you everything else after you order.

Question 2

How fast is activation?

Accepted Answer

Most accounts are ready within minutes of payment confirmation. Our team sends your login details directly on WhatsApp or by email.

Question 3

Can I try before I buy?

Accepted Answer

Yes. Message us on WhatsApp to request a free trial so you can check quality and channels on your own device and network.

Question 4

What internet speed is recommended?

Accepted Answer

We suggest at least 10 Mbps for HD and 25 Mbps or more for 4K. A wired connection or a strong 5 GHz Wi-Fi signal gives the smoothest result.

Question 5

How many devices can I use?

Accepted Answer

You can install the service on as many devices as you like, but the number of screens playing at the same time depends on the connections in your plan (1 to 4).

Question 6

Is there a program guide?

Accepted Answer

Yes. An electronic program guide (EPG) is included for most live channels so you can see what is on now and next.

Question 7

What if a channel stops working?

Accepted Answer

Contact support on WhatsApp with the channel name. We monitor streams continuously and fix most issues quickly.

Question 8

Which payment methods do you accept?

Accepted Answer

Message us to see the current payment options available in your country. We confirm everything before you pay.

Question 9

Can I upgrade or renew my plan?

Accepted Answer

Absolutely. You can extend your subscription or add more connections at any time — just reach out to our team.

Frequently asked questions

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